About Us
Organizational Overview
Family Credit Counseling Corporation (FCCC) is a nationally recognized non-profit 501 (c)(3), that helps individuals and families achieve financial stability and build wealth.
FCCC provides confidential credit and housing counseling, debt management services, financial literacy programs and homebuyers education workshops in a multi-language format to diverse communities. FCCC offers confidential credit and housing counseling sessions, free of cost, that cover personal issues such as budgeting, proper use of credit, and how to evaluate available options that include social service referrals or enrolling in a debt management program. We developed effective debt management services to save our clients money and liquidate debt faster and at excellent rates.
FCCC has a long standing commitment to money management education. Our financial literacy programs educate consumers who may be financially over extended, wish to regain control of their personal finances or are preparing to become homeowners. The homebuyers workshops empower potential homeowners with the knowledge to make wise decisions to obtain and maintain the American dream of homeownership.
FCCC was founded in 1992 and provides nationwide (except Maryland, Kansas and Virginia) telephone and internet counseling 9AM to 5PM EST, Monday thru Friday. We also serve communities in the South Florida and Charlotte, North Carolina areas with face-to-face counseling services.
FCCC is funded primarily through voluntary contributions from participating creditors. FCCC is governed by a diverse Board of Directors, composed of community-based and business leaders from Miami-Dade and Broward Counties in South Florida.
FCCC is a member of the American Association of Debt Management Organizations (AADMO)
FCCC’s Commitment to Our Community
Our Quality Policy
Family Credit Counseling Corporation has documented a quality management system to demonstrate to our clients, creditors, government agencies and employees our commitment to meet the requirements of the ISO 9001:2000 quality management system, provide for continuous improvement of the system and to strive to meet client needs and expectations as well as their specific requirements.
Family Credit Counseling Corporation has empowered its employees to meet these commitments through continuous training programs and unlimited access to the quality management system including the document change process.
The quality policy and objectives are periodically reviewed at management review meetings and are revised as the need arises. Family Credit Counseling Corporation has documented the quality objectives below:
Maintain our Non Profit 501 (c)(3) status with the IRS
Maintain ISO 9001-2000 complaint QMS
Maintain a client retention rate of 90% + from month to month
Make all client “Welcome Calls” within 2 business days
Meet creditor requirements for the most stringent creditors
Ensure 100% of all client calls are concluded with educational services information.
The President of Family Credit Counseling Corporation has formulated the quality policy. The policy is explained and discussed at the general orientation training given to all new employees and has been reviewed with all current employees. All employees are expected to know what the quality policy means to them as it affects their job or position within the company. The policy is posted in prominent locations throughout our facilities.
Your Rights as a Client
Family Credit Counseling Corporation (FCCC) is committed to provide the services you need and deserve. All of our clients have the right to receive:
- Confidential, knowledgeable, dignified and courteous service at all times
- Information about our services accurately and promptly
- Impartial advice by trained counselors
- Counselor recommendations or action plan of alternatives
- Responses to questions and requests in an accurate and timely manner
- Monthly statement of funds we receive from you, our clients, and disburse to your creditors
- Correction of any errors or mistakes made by FCCC in a timely manner
If you feel that FCCC has not upheld any of the above, please direct your concerns to:
James R. Armstrong Jr.
President, FCCC
4850 N. State Road 7
Lauderdale Lakes, FL 33319